Human Resources Generalist

Direct message the job poster from Percepta

At Percepta, we bring first‑class service across each market we support. As a HR Generalist in Allen Park, MI
, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

The HR Generalist (Shared Services Specialist) supports day‑to‑day human resources (HR) operations and special projects. This position will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on‑boarding, general HR inquiries, and HRIS special projects. This role will support key HR processes across hiring, onboarding, and off‑boarding, including document preparation and consistent process execution.

• Manage HR transactions and processes efficiently.
• Ensure new hire paperwork is complete and accurate – maintain accurate employee records.
• Ensure I-9 compliance and data entered into I‑9 system within the first 3 days of employment (US only).
• Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation.
• Provide support for HR inquiries from employees and other stakeholders.
• Ensure compliance with HR Policies and procedures.
• Participate in continuous improvement initiatives for HR processes, programs and/or policy/procedures documentation.
• Collaborate with internal and global partners to support payroll, recruiting and benefit processes. Track and maintain up‑to‑date information on employee changes as well as resolve manager and employee questions within a defined timeline.
• Assist with any HR compliance audits as required.

• Associate degree required, preferably in Human Resources, Organizational Development, or Business Administration.
• 2–3 years of business experience required, preferably in HR or administrative support with HR technology—HRIS, service ticketing, background checks, timekeeping systems (Kronos and/or UKG PRO a plus).
• HR certification (e.g., SHRM‑CP, PHR) is preferred but not required.
• Intermediate level proficiency in navigating personal computers, applications and Microsoft Office Products (Outlook, Word and Excel) is required.
• Global experience with a multi‑national organization a plus.
• Knowledge of how HR functions work and support the business.
• Strong understanding of HR policies and procedures. Knowledge of HR laws and/or practices within multiple states. Global experience a plus.
• Excellent communication and customer service skills.
• Proficiency in HRIS tools.
• Possess a high degree of professionalism.
• Excellent oral and written communication skills.
• Strong analytical skills.
• Detail oriented with high level accuracy in data entry.
• Excellent reliability and attendance.
• Ability to maintain confidentiality and handle sensitive material.
• Ability to learn quickly and multitask.
• Ability to work collaboratively in a fast‑paced environment.
• Exceptional time management skills.
• Exemplary standards of integrity, personal work ethic and continuous involvement in self‑education and development.
• Ability to work well and interact with others at varying organizational levels.
• Must be able to provide excellent customer service to all Percepta employees.

• Competitive Salary with Incentives
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have…