ServiceNow Platform Administrator

We are looking for a seasoned Service Now Platform Administrator with deep expertise in managing enterprise-scale Service Now environments. This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility.

Platform Administration & Governance:
Manage multiple Service Now instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security.

Stakeholder Collaboration & Operations Management:
Act as a primary liaison between IT teams, business stakeholders, and Service Now developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.

Service Now Development & Configuration Support:
Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes.

Integrations & Automation:
Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency.

Upgrades & Continuous Improvement:
Plan and execute Service Now upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation.

Compliance & Security:
Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances.

Documentation & Knowledge Management:
Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices.

6+ years of hands-on experience in Service Now platform administration for large-scale enterprise implementations.

Service Now Certified System Administrator (CSA) – mandatory.

Strong expertise in instance management, cloning, patching, and upgrades.

Core platform tables and data management.

Integration design and troubleshooting (REST, SOAP, APIs).

Proven experience in stakeholder collaboration and operations management.

Familiarity with ITIL processes and enterprise governance standards.

Ability to work in shifts if required for global support.

Excellent communication and documentation skills.

Advanced Service Now certifications (Implementation Specialist, ITOM, ITSM).

Experience with CMDB, Discovery, Orchestration, and Performance Analytics.

Knowledge of high availability, disaster recovery, and performance tuning strategies.

Exposure to Agile methodologies and Dev Ops practices.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

We believe that freedom of movement drives human progress. Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people’s lives. Join the Ford family as we change the way the world moves.

• Job Identification 55950
• Job Category Enterprise Technology
• Posting Date 12/18/2025, 07:18 PM
• Degree Level Bachelor's Degree or equivalent
• Job Schedule Full time
• Locations 1555 Fairlane Dr, Allen Park, MI, 48101, US (Hybrid)