IT Concierge

Job Description

We are seeking an IT Concierge to provide first-line support for users experiencing issues with their devices. This role works closely with the PC Support team to ensure smooth resolution of technical problems. The IT Concierge will assist users who walk up with new issues, respond to chat inquiries, schedule appointments, follow up on repairs, and keep users informed about the status of their ticket requests.

This is a customer-facing position that offers exposure to IT troubleshooting and the potential to grow into a more technical role based on performance and interest.

• Serve as the first point of contact for walk-in users and chat support.
• Create and manage support tickets, ensuring accurate documentation of issues.
• Coordinate with technical teams to relay information and resolve issues promptly.
• Schedule appointments and follow up on ongoing repairs.
• Maintain clear communication with users regarding ticket status and timelines.

• Help Desk Support
• Phone Support
• Windows OS
• Customer Service
• Ticketing Systems
• Office 365

• Strong organizational skills for scheduling and timely follow-ups.
• Excellent verbal and written communication skills.
• Ability to accurately log user issues and details in ticketing systems.
• Customer‑focused mindset with a proactive approach to problem‑solving.

Entry Level – Ideal for individuals looking to start a career in IT with opportunities for advancement.

Contract position based out of Allen Park, MI. This is a fully onsite position in Allen Park, MI.

The pay range for this position is $15.00 – $15.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Dec 11, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.