ServiceNow Compliance & AI Lead

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology
plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Service Now Compliance & AI Lead will be accountable for executing the enterprise strategy for Compliance, Automation and Artificial Intelligence capabilities on the Service Now platform.

This role serves as the strategic bridge between Security, Risk & Compliance organizations and Platform Transformation teams, ensuring the overall platform and the organization reduces risk, improves compliance, increases operational efficiency, and accelerates business outcomes through AI-driven innovation. The role also drives platform value realization, and adoption of modern Service Now capabilities while maintaining alignment with enterprise architecture and security standards.

• Implement the Service Now Compliance roadmap.
• Partner with Compliance, Internal Audit, Cybersecurity, and Business stakeholders and ensure regulatory and audit requirements are supported through Service Now solutions.
• Increase workflow automation adoption in and off the platform.
• Define enterprise AI roadmap and governance within Service Now.
• Drive adoption of the following as it comes:
  • Now Assist
  • Generative AI
  • Predictive Intelligence
  • AI Search
  • Virtual Agent
  • AI Agents
  • AI Control Tower
• Identify high-value AI use cases and build business cases.
• Ensure responsible and compliant use of AI technologies.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience
• 10+ years of Service Management, Platform Transformation and Compliance experience.
• 5+ years leading Service Now initiatives.
• Good understanding of AI and automation capabilities within the platform.

Preferred Qualifications:

• Experience implementing Agentic solutions within the Platform
• Experience implementing Now Assist/AI Control Tower
• Certifications:
• Service Now CSA
• ITIL Foundation/Managing Professional
• Lean Six Sigma
• AI/Generative AI Certifications

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary…