Manager, Charging - EV Charging Deployment and Field Services

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford

In this position...

The Charging Warranty & Service Operations team supports Ford Pro, Ford Dealers, and retail customers who have purchased and installed Ford charging hardware at their sites. This team plays a critical role in ensuring customers receive reliable, timely, and high-quality support for their charging hardware and infrastructure.

The Manager, EV Charging Deployment and Field Services, will lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites. This role is responsible for ensuring Ford Charging customers successfully deploy EV charging installations by managing the installation of new EV charging infrastructure projects, as well as coordinating the deployment of field service technicians to customer sites to perform service, maintenance, and warranty work for both Level 2 AC chargers and Level 3 DC fast chargers.

This role sits within the Charging and Energy Services Customer Experience organization under the Senior Manager, Charging Warranty and Service Operations.

Ford has made a significant, long-term investment in our electrified vehicle business and so have many of our customers. By delivering operational excellence through deployment, maintenance, and field service, this role will help ensure Ford customers have the reliable charging infrastructure they need to power their businesses and accelerate the adoption of electric vehicles.

What you'll do...

• Field Service and Warranty Management
  • Oversee the full lifecycle of service tickets to ensure Ford vendors adhere to established metrics, meet department time-to-resolve goals, and maintain high customer satisfaction.
  • Monitor and contain unnecessary vendor costs associated with site visits and ticket completion.
  • Maintain real-time project transparency by communicating schedule changes, cancellations, and status updates to cross-functional teams via internal ford systems.
  • Lead weekly meetings with Ford vendors to manage the service ticket pipeline and proactively resolve past-due actions.
  • Manage logistics for returned hardware and ensure data integrity within internal systems, including site contact and address accuracy.
  • Maintain high customer satisfaction for service visits through proactive provider and vendor management.
  • Conduct regular audits of vendor performance and track them against organizational KPIs and vendor SLAs.
• Purchase Order and Invoice Management
  • Manage the end‑to‑end Purchase Order (PO) and invoicing process for field service and preventative maintenance vendors, ensuring accurate accounting and timely processing.
  • Track and monitor payment schedules and maintain a comprehensive ledger of all vendor invoices.
• Preventative Maintenance Management
  • Cross‑functionally manage vendor involvement in performing bi‑annual preventative maintenance for approximately 800 DC chargers across Model e and Ford Pro.
  • Manage preventative databases, ensuring newly registered chargers are captured and site contact information remains current for…