Recreation Assistant - Don Rodenbaugh Aquatics Center; DRAC

HIRING RATE: $15.44 HOURLY

FULL SALARY RANGE: $15.44 - $22.40 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City’s strong economy, diverse population, great educational institutions and quality of life make it the ideal place to work, live, and play. The City’s Mission is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with pride and "Work that matters".

The purpose of this position is to maintain the integrity of the City’s fitness facility operations. This is accomplished by organizing and coordinating wellness seminars, scheduling land aerobic classes and fitness specialists, providing customer service to new and current members, assisting with front desk operations, completing new member contracts and supervising part-time fitness employees. Other duties may include answering phones, opening and closing facilities, training new employees on proper and safe equipment use and on the computer system and interfacing with other City employees and citizens.

This position provides direction to other employees.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within the facility and answering member questions and concerns.
• Registers citizens for classes, camps and activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
• Processes POS transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Registers citizens for membership by operating ACTIVE software, ensuring necessary paperwork is completed and filed, entering information into the computer system and accepting payments.
• Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility interior and exterior by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate.
• Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

• High School diploma or equivalent with no prior relevant work experience.

• Valid Class C Texas Driver’s License.
• CPR/First Aid Certification or ability to obtain within ninety (90) days of employment.

• Part‑time position with the ability to work a flexible schedule that includes afternoons, weekends, and some holidays.

The employer can adjust employees’ working hours as needed and at their discretion.

• Customer service practices and principles in a public‑facing environment.
• Recreation and facility operations, including class registration, activity scheduling, and equipment distribution.
• Point of Sale (POS) and membership systems, especially ACTIVE software for transactions and registrations.
• Administrative procedures, including filing, record‑keeping, and basic office operations.
• City policies and safety protocols related to public facilities.
• Marketing basics, such as signs, brochures, and event materials.

• Delivering courteous, responsive customer service in person and over the phone.
• Accurately handling transactions, including cash, check, and card payments.
• Using computer software for registration, data entry, and front desk operations.
• Managing multiple tasks in a fast‑paced recreation or community center environment.
• Assisting with event and facility operations,…