Mailroom Support Agent

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Learn more at

The Mailroom Support Agent’s primary function is to process specialty mail and detect any fraudulent activity. You will be paid $15/hour and will work onsite at our 701 Experian Parkway, Allen, TX office and report to the Customer Support Manager.

Sundays 5:00 am – 1:30 pm, Mondays and Tuesdays 2:30 am – 1 pm, Wednesdays 4:30 am – 11:00 am, Thursdays off, and Fridays 4:30 am – 11:00 am, Saturdays off.

• Process specialty correspondence by opening and scanning department mail.
• Code mail by correspondence type and route to the appropriate department.
• Screen mail to detect fraudulent activity.
• Navigate the scanning system and applications, performing limited maintenance on the scanning system.
• Lift and carry bins of mail weighing up to 25‑30 pounds.

• High School Diploma or equivalent experience.
• 6 months to 1 year of customer‑service‑related experience.
• Previous experience working in a mailroom, retail, warehouse, or other relevant environments.
• Experience in shipping and receiving, inventory management, or mail distribution, or other equivalent transferable skills.
• Experience with Microsoft Office, internet, email, and ability to operate office equipment.
• Availability to work overtime.
• Must pass background screening, including criminal background check, employment and education verification, credit check, and drug screen.

• Core benefits including medical, dental, vision, and matching 401(k).
• Flexible time off: vacation, sick leave, volunteer time off, and paid holidays.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.