Senior Customer Success Manager

Senior Customer Success Manager (Sr. CSMs) connects our most strategic clients to LSEG's portfolio of Risk Solutions. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship.

The Senior Specialist will maintain a portfolio of high value client partnerships as well as work closely with the CSM Director to elevate the customer experience. The role is comprised of relationship management, education, deep functional expertise and leading standard processes for customer success. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in client relationships.

By redesigning our client's business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth.

• Clearly define business outcomes and build a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them.
• Demonstrate and educate customers on content and technology in a manner that is tailored to their specific use‑case.
• Supervise usage data, health gauges and growth opportunities in order to build relevant insights and strategically pivot when vital.
• Timely refer Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross‑sell) are generated through adoption engagements.
• Ensure customers derive maximum value from their investment, analyze all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth.
• Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption.
• Shadow the Director to support key internal processes and look for areas of improvement and better execution.

• 4+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance.
• Execution focused with strong performance record, proactive, and positive.
• Excellent communication and presentation skills with ability to flex style depending on audience (C‑Level / Leadership / Team), with success influencing other teams.

Senior Associate

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $96,300 - $160,700. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage.

Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part‑time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of:
Annual Wellness Allowance, Paid time‑off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

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