Customer Service Representative

HIRING RANGE: $17.88 - 21.91 Hourly
FULL RANGE: $17.88 - $25.93 Hourly

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.

At the City of Allen, our employees bring the PRIDE values to life:

• People First
  – Prioritizing others
• Respect – Treating everyone with courtesy and dignity
• Integrity – Serving with honesty and trust
• Deliver – Following through and exceeding expectations
• Excel
  – Driving innovation and continuous improvement

We do Work that MATTERS! Learn more about the City of Allen .

Underdirectsupervision,performs technical aspects of cashiering, customer service, and billing for the Utility Billing Division. This is accomplished by answering the telephone, accepting payments, processing applications and paperwork, and maintaining customer account information. Other duties may include collecting and sorting mail, and interfacing with other City employees and citizens. This position does not provide direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides customer service to the public and/or contractors by answering telephones, emails and voicemails, answering questions, processing various applications and paperwork, taking fees or payments, and providing information as requested.

• Completes cashiering duties by receiving, receipting, and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer, and preparing the bank deposit.

• Completes departmental-specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs, and maintenance, preparing work orders for other departments, entering data into a computer, and tracking work orders.
• Completes other departmental-specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, etc.
• Operates under the City of Allen's core values of People First, Respect, Integrity, Deliver and Excel.

Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining:

• a High School diploma or equivalent and one (1) year of customer service experience, with cash handling experience preferred.

• Clear criminal background check and pre-employment drug screen
• Safe driving record and Valid Texas Driver's License

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances.
• Utility billing and customer service procedures, practices, and techniques.
• Modern office practices, procedures, and equipment.

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Providin…