Branch Operations Lead - Allen​/McKinney Market - Allen, TX

Branch Operations Lead – Allen/McKinney Market – Allen, TX

Posted 2 days ago. Be among the first 25 applicants.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations. You’ll work closely with the Branch Manager, branch employees, and our team of experts to ensure that clients' financial transactions are handled with precision and care, while adhering to our policies, procedures, and regulatory requirements. You’ll assist clients with transactions, introduce self‑service options, build lasting relationships, and review branch operations to keep the team updated on policies.

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear, polite communication, understand and anticipate their needs, and ensure a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM, and resolve client issues quickly.
• Introduce clients to our branch team, building lasting relationships and assisting with specialized financial needs.
• Simplify clients' banking experience by sharing self‑service options available 24/7.
• Support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.

• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, and multitasking ability.
• Leadership and operational proficiency, ensuring transaction accuracy.
• Passion for educating the branch team and partners.
• Excellent client engagement and referral skills.
• At least 1+ year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Availability to work branch hours, including weekends and evenings.

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel for in‑person training and meetings.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and to put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, and a range of benefits such as comprehensive health care coverage, on‑site health and well‑being centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants and employees’ religious practices and mental health or physical disability needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions.

Not Applicable

Full‑time

Management and Manufacturing