Junior Auto Finance Specialist

Position Purpose and Objectives:

The Jr Auto Finance Specialist (Jr AFS) will work directly with both existing and prospective members. In this role, you will cultivate relationships and build trust by presenting our competitively priced loan products and delivering high-quality service. You will engage with members confidently, discussing the benefits of our offerings and providing tailored solutions in a dynamic call center environment. This position is ideal for individuals who thrive in a fast-paced, results-driven setting where achieving goals is integral to success.

As a Jr Auto Finance Specialist, you will support our Auto Finance Specialist team by managing member inquiries, processing loan applications, and gathering essential documentation. Your proactive approach in conducting outbound calls to applicants will ensure timely progression of deals and facilitate a seamless transition from approval to funding.

Major Duties and Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Understand that success is built on member satisfaction and devote himself/herself to guarantee satisfaction of members.
• Field and address inbound calls with urgency regarding loan applications, providing essential support and information to facilitate a smooth and efficient application process.
• Assist in the processing of loan applications, including collecting and verifying applicant information, vehicle details, and necessary documentation.
• Collect and upload documentation related to the application to include purchase orders, titles, proof of insurance, proof of income, Car Fax reports, and proof of identification.
• In the absence of the Auto Finance Specialist due to PTO, Jr AFS will step in to manage the pipeline and process applications, ensuring that volume and production levels remain unaffected.
• Determine member needs by asking questions and listening to responses;
  Proactively discuss and refer additional products to internal partners.
• Meet established monthly objectives.
• Conduct outbound calls on a pipeline of approved applications to expedite the funding process and ensure timely loan closures.
• Work with Auto Finance Coordinator to ensure timely and accurate execution of loan processing.
• Work collaboratively with internal and external partners.
• Review declined applications for opportunities to overturn decision and present to Lending Management when there is merit in moving a deal forward.
• Understand the terminology of the automobile business and keep abreast of technological changes in the products.
• Enter and update auto loan application information into the loan origination system, ensuring data accuracy and completeness.

Positions directly supervised: N/A

Specific knowledge, skills, and abilities required for this position:

• Ability to convey benefits of products to drive sales while maintaining a focus on member satisfaction
• Must be goal-oriented
• Must have strong listening skills and excellent verbal communication skills
• Problem solving competence with a strong attention to detail
• Must have the ability to multitask, prioritize, and adapt to a constantly changing environment
• Proficient computer ability including Windows PC Navigation skills
• Strong desire to learn in a fast-paced environment
• Must be a TEAM player and be able to help and rely on others

Education and Experience:

High School diploma or equivalency and at least two (2) years Credit Union experience, automotive industry, F&I and/or sales experience. Stable career with previous employers. Must be customer oriented, self-motivated team player with effective communication skills. Must be computer literate and able to type a minimum of 30 wpm. Work experience with or in car dealerships a plus. Bilingual candidates (Spanish/English) are beneficial.

Experience in a consumer lending role, or other sales-related experience. Must have a proven track-record of setting and meeting/exceeding personal and departmental goals.

Physical Activities and Requirements of this Position

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Finger Dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or…