Fraud Prevention Analyst

Century Parkway 415, Century Parkway, Allen, TX 75013, USA

The Fraud Prevention Analyst supports the Fraud Prevention Department by creating, implementing, and maintaining the Credit Union’s fraud management program in compliance with applicable state and federal laws and regulations. The analyst monitors member transactions and account activity, investigates reported fraud cases, and coordinates resolutions. The role also involves moderate research and analysis of fraud monitoring reports, assists with fraud audits and examinations, and performs routine daily tasks such as investigating debit and credit card dispute and fraud claims, preparing correspondence with members and third parties, and tracking resolution status.

• Monitor member transactions and fraud‑detection systems to identify fraudulent activity, including account takeover, transactional fraud, and member information theft.
• Verify documentation and assist team members with inquiries regarding potential fraud.
• Manage real‑time notifications for system alerts and member‑reported issues.
• Investigate various types of fraud claims, including debit and credit card disputes, by speaking with members and obtaining merchant receipts or transaction evidence.
• Communicate status updates to members and coordinate with other departments to resolve claims.
• Investigate and resolve externally reported issues as directed by leadership.
• Maintain confidentiality during all investigations.
• Escalate issues to the Sr. Fraud Prevention Analyst, BSA Officer, and Fraud Manager; create reports and log cases as required.
• Utilize data‑analysis tools to identify high‑risk transactions.
• Perform additional duties and responsibilities as assigned.

Positions directly supervised: None

• Minimum 1–2 years of experience in fraud prevention or related field.
• Proficiency with fraud‑prevention analytic tools and strong communication, writing, and critical‑thinking skills.
• Background knowledge of Reg CC, Reg E, /Red Flags, BSA/AML, UCC, and other relevant regulations.
• Strong grasp of data‑analysis tools and awareness of emerging fraud schemes.
• Ability to prioritize high‑volume, time‑sensitive work and manage multiple deadlines.
• Detail orientated with excellent judgment within established guidelines.
• Professional demeanor and strong interpersonal skills for cross‑functional collaboration.
• Effective use of technology, including computer and communication tools.

Associate’s or Bachelor’s degree and/or equivalent experience or certifications.

Minimum 1–2 years of similar or related experience.

This is an equal opportunity employer. Qualified applicants will receive consideration for employment and will be paid, classified, and promoted based on merit. This employer is a protected veteran and/or qualified individual with a disability.