Auto Finance Coordinator

1 Bethany
900 W Bethany Dr
Suite 500
Allen, TX 75013, USA

The Auto Finance Coordinator partners directly with the Auto Finance Specialists to support the daily loan closing process by compiling, reviewing, and verifying the accuracy of auto loan packages prior to funding. The role pre-audits closing documents to confirm compliance with underwriting, policy, program, and regulatory requirements — including accurate disclosures, fees, interest rate, and loan-to-value — and ensures that loans are funded efficiently, accurately, and on time.

The Coordinator manages a high-volume closing pipeline in a fast-paced environment, communicates effectively with internal partners and external members, and uses CUTX-approved AI and productivity tools to support document review, exception triage, and process improvement.

• Review, pre-audit, and analyze closing document packages for accuracy and completeness to ensure minimal redraws and post-closing issues.
• Verify accuracy of disclosures, fees, interest rate, loan-to-value (LTV), and other key loan terms prior to funding.
• Confirm that loans meet underwriting, policy, program, and compliance guidelines before release for funding.
• Use comment system screens to document events so that management and staff can view and determine the status of each loan file.
• Follow up to ensure timely receipt of missing or corrected information and documents.

• Maintain the closing pipeline assigned for daily closings and workload, prioritizing files to meet funding deadlines.
• Handle multiple tasks simultaneously with a high level of accuracy and attention to detail.
• Apply strong time management skills to plan and organize a high loan volume in a fast-paced environment.
• Submit closing process improvement ideas to help maintain a smooth and efficient closing process.
• Complete additional duties assigned by management.
• Develop strong working communication with Auto Finance Specialists to ensure loans get funded efficiently and accurately.
• Answer questions regarding closing requirements from staff, members, or other departments.
• Work constructively with fellow Auto Finance Specialists and other employees to ensure loans are funded accurately and timely.
• Deal tactfully and courteously with internal and external members and others by phone or electronic communication.
• Support Sales and Service department goals as needed on a regular basis.

• Deliver outstanding service to internal and external members that meets and exceeds CUTX's core values (We are interested, not interesting; We are empowered; We have fun) and creed (Care, Understand, Teach, Xceed).
• Obtain and communicate effective knowledge of the credit union's products and services.
• Accurately complete transactions within members' accounts.
• Demonstrate enthusiastic support of CUTX's mission, core values, and long-term objectives.

• Perform job duties within CUTX bylaws, regulations, Board of Directors policies, established internal and external service standards, and documented work procedures.
• Ensure every loan file is documented sufficiently to support audit and examination review.
• Identify and elevate compliance concerns or unusual loan package conditions to the Manager of Auto Finance.
• Maintain awareness of changes in lending regulations (TILA/Reg Z, ECOA/Reg B, UDAAP) and apply them in day-to-day work.

Outcome

Primary KPI

Target / Direction

Loan packages are pre-audited accurately so files fund without rework.

Redraw / Post-Closing Exception Rate — percent of files requiring rework after Coordinator review.

Monthly

Loans are funded within service-level…