Public Safety Officer

Description

HIRING RANGE: $18.78 - $23.00 HOURLY

FULL SALARY RANGE: $18.78 - $27.22 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen’s strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City’s Mission is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the PRIDE values. We do "
Work that MATTERS!".

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

The purpose of this position is to serve the citizens of the City and visitors to the Police Department. This is accomplished by completing station duties, greeting the public, answering and directing telephone calls, documenting calls for service via the telephone or walk‑in complaints, and assisting Police Officers with low priority calls. Other duties include obtaining facts and reporting facts effectively in a written report in order to allow for follow‑up investigation or clearance to be made in the case.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Greets and directs the public, keeps log of and disseminates proper identification badges for visitors to the department, receives and processes mail and packages, manages fingerprint requests, answers phones and directs telephone requests, requests police officers or detention officers when necessary.
• Documents calls for service via the telephone or walk‑in complaints by obtaining pertinent facts and determining appropriate response. Writes and inputs reports into the department's computer system to allow for follow‑up investigation or clearance to be made in the case. Makes NCIC/TCIC inquiries as they apply to the specific report.
• Informs complainants that an official offense/incident report has been filed, gives complainants service numbers, and explains the departmental complaint process. Photographs and registers sex offenders.
• Participates in the crime scene reporting process by taking photographs, dusting for fingerprints, logging physical evidence and completing evidence reports.
• Uses the Penal Code in assisting Police Officers with traffic control, responding to low priority (level 3 &
  4) calls and performs security patrols. Uses interview techniques when interacting with citizens concerning various elements of the law (property, white collar crime, drug crimes, etc.).
• Enhances public safety and supports police operations by performing fieldwork in all weather conditions.

Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience.

Other combinations of education and experience may be considered.

Certification and Other Requirements

• Valid Texas Class C Drivers License.

Knowledge Of:

• Principles and practices of customer service and public‑facing communication.
• Police department operations, procedures, and terminology.
• Texas Penal Code and related laws applicable to low‑priority calls and field responses.
• NCIC/TCIC systems, inquiries, and reporting protocols.
• Basic investigative and evidence‑handling procedures.
• Crime scene documentation techniques, including photography and fingerprint dusting.
• Report…