Template - General Manager, Licensed Cosmetologist

Template - General Manager, Licensed Cosmetologist

Manager, Hair Color Bar

Madison Reed’s Hair Color Bar Managers, are entrepreneurial leaders who deliver exceptional customer experiences, while inspiring your team of Shift Leads, Colorists and Assistant Colorists. As the Madison Reed Hair Color Bar Manager, you will be tasked with establishing the roadmap of success for your respective Hair Color Bar within Madison Reed operational best practices and guidelines.

What you’ll do:

• Manage, guide, and coach the Hair Color Bar team on a daily basis.
• Consistently achieve monthly sales goals and other leading Key Performance Indicators including but not limited to Retail Sales, Service Sales, AOV, Unlimited Roots Membership, Subscriptions and Labor.
• Manage employee schedules based on forecasts and business needs
• Manage labor and hours budgets based on forecast and business trends.
• Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar.
• Actively work in all positions including Colorist and Colorist Assistant, providing services.
• Interview candidates, onboard new employees, perform milestone employee reviews, while implementing a successful plan for retention, development and growth.
• Coach and develop employees to ensure the highest level of team culture, client satisfaction, Hair Color Bar performance.
• Resolve and follow up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) and client satisfaction survey (CSAT).
• Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines.
• Confirms all company assets are accounted for and maintained including but not limited to Madison Reed inventory, iPads, security cameras and phones.
• Utilize all Madison Reed systems to efficiently manage the business and drive retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS).
• Ability to work evenings, weekends and holidays as needed.

Who you are:

• Active cosmetology license - Must be licensed in the state in which you are applying
• 2 years of salon & retail experience.
• 2+ years of operational management experience, with 2+ years’ experience working in a service-oriented business.
• Strong level of technical proficiency, solid understanding of key operational performance metrics.
• An ambitious self-starter who acts with a sense of urgency, an innate problem solver.
• Outstanding communication skills, both written and verbal.

Big on Benefits

• 100% Company Paid Medical, Dental, and Vision
• 100% Company Paid Short and Long Term Disability
• HSA Employer Contributions and FSA Options
• Parental Leave Program
• Complimentary Madison Reed Products + Discounts on Hair Color Bar Services
• Company sponsored events
• But wait, there’s more…

Physical Demands:

While performing the duties of this position, team members will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations (over 20 & growing).

At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage,…