Template- Client Service Specialist, Hair Color Bar

Template
- Client Service Specialist, Hair Color Bar

Client Service Specialist, Hair Color Bar

As the Madison Reed Hair Color Bar Client Service Specialist you will be actively participating in the client experience from arrival to departure. This role is important to our clients’ Hair Color Bar experience and helps navigate clients through their journey within Madison Reed.

• Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar.
• Effectively operate front-end operations while adhering to all company standard operating procedures, including but not limited to buy online pick-up in store (BOPIS), retail client consultations and orders.
• Generate revenue for the Hair Color Bar by building the order through additional services, sales of unlimited roots memberships, subscriptions, hair care products and accessories.
• Exhibit values aligned sales and service behaviors in all interactions and communications with clients and guests.
• Regularly achieve and exceed daily, weekly, and monthly sales goals.
• Demonstrate a positive and cooperative approach towards teammates.
• Ability to work evenings, weekends and Holidays as needed.

• Entry level experience in retail sales; salon or beauty industry experience preferred.
• Based on state requirements, Cosmetology/Hairdressing license required or completion of minimum school hours to perform consultations, shampoo and blowdry services
• Ability to multitask in a fast paced environment.
• Exceptional organizational skills with high attention to detail.
• Computer skills and POS (Point of Sale) system experience are desired.

While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 5 pounds. May on occasion sit, kneel, stoop, crouch, push or pull up to 20 pounds.

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Color Bars, or make an appointment at one of our Color Bar locations (over 20 & growing).

At our Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our Founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

Information for Recruiters:
Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes. This is a legally required notice and there has been no change in the personal information we collect from you or the ways in which we process that information.

For more information about how we may collect and process your personal information, or for additional questions about this notice, please contact Human Resources.

By providing your telephone number, you agree to receive automated (SMS) text messages and pre-recorded voice messages at that number from Madison Reed regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by clicking the opt out option in your Paylocity Profile.