Medical Assistant Lead

Diana Health is a high growth network of modern women’s health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women’s health.

We are looking for a Lead Medical Assistant excited about creating a high quality patient‑experience and contributing to the smooth operations of a growing women’s health practice. The ideal candidate is outgoing and detail‑oriented, is able to execute their job responsibilities independently and serve as the go‑to team member when the Practice Manager is not on site.

• Serve as the voice of the practice, answering and working incoming calls and messages.
• Answer and triage incoming phone calls and app messages from our current patients and new patients.
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests).
• Check and respond to voicemail and after‑hours messages.
• Serve as the face of the practice and welcome patients at the front desk.
• Check patients in and out.
• Collect all point‑of‑service payments and/or outstanding balances.
• Answer real‑time questions and elevate as needed.
• Scan insurance cards for those not already inputted.
• Create and manage provider/resource clinic schedule templates.
• Schedule scans for future days, working on scheduling efficiencies based on patient and provider updates.
• Book patients for appointments based on forwarded messages and/or real‑time booking requests.
• Conduct opening and closing procedures.
• Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day.
• Assist with inventory, light housekeeping, and other tasks as needed.
• Respond to administrative portal voice and text messages and emails.
• Work with the Practice Manager on the overall inventory of office supplies and clinical supplies.
• Order supplies from various vendors as needed.
• Print forms the team uses in the office.
• Check and process mail and deliveries daily.
• Pick up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties.
• Ensure patients are receiving appropriate swag throughout pregnancy.
• Assist the Practice Manager/Regional Director with team communications, morning huddles, and team scheduling.
• Act as technology superuser and troubleshoot technology issues as they arise.
• Fill out maintenance requests to building services and other vendors as needed.
• Navigate patient appointment redistribution if the on‑call or resource providers are called to Labor & Delivery.
• Be present and engaged in all team meetings, events, and listening sessions.
• Other duties as assigned.

• Health, dental and vision insurance.

• Having a growth mindset and striving for continuous learning and improvement.
• Positive, can‑do / how can I help attitude.
• Empathy for our team and our clients.
• Taking ownership and driving to results.
• Being scrappy and resourceful.