Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation
Allen, TX
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 7am - 7pm
Employment type: Full Time
Compensation: $18 - $25 per hour based on experience
Note: Entry-level position

• Health, Dental, and Vision insurance;
  Life insurance;
  Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

• Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and performs other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Travels attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

• HS diploma or GED is required.
• Customer service experience (Preferred).
• Knowledge of insurance verification (Preferred).
• Healthcare, medical, or dental office administration experience (Preferred).