Software Engineer - Co-Op

** Motorola Solutions values your privacy**    .Software Engineer - Co-Op page is loaded## Software Engineer - Co-Op locations:
Allen, TX (TX139) time type:
Full time posted on:
Posted Yesterday job requisition :
R57669##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** The Unified Communications team has a mission to become the leader in creating a highly scalable software platform and communication applications for first responders and industrial work groups. Our customers rely on these solutions to run their critical business operations in the public safety, manufacturing, and infrastructure sectors. Every single day, we are shaping the future of mobile workgroup solutions for public safety and industrial users worldwide leveraging Motorola’s rich heritage in this space.

Our solutions include broadband Push to Talk (PTT), multimedia messaging, location based collaboration, video streaming with full interoperability with land mobile radio (LMR) systems. The products include client apps on Android, iOS, and Windows. Our backend software can be deployed On-Prem, in private data centers, or in a public cloud infrastructure.##

Job Description Software Engineer Co-Op position within the Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer’s experience of using PTT service is positive, seamless and satisfying.
** Responsibilities:
*** Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world.
* Work closely with CMSO (customer facing teams) and Software Engineers/Testers to monitor and respond to various alerts/system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and reliability of our systems, processes and technologies.
* Engineers should be responsible to provide flexible timings for any ad-hoc support as required to satisfy the critical services agreed with the customer.
* Conduct system analysis, configuration management and improvements for system software performance, availability and reliability
* Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.
* Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it. At the end of the Co-Op term, a proper handoff document is a must for others to pick it up.
* Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually (Continuous improvement mindset across is a must!)
* Requires daily in-office presence (Mandatory)
* Engineers are required to participate in a 24/7 on-call rotation.
**** Good to have knowledge
***** Troubleshooting experience with Networking protocols
* Experience using AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to improve productivity and automate routine tasks is a plus
* Should have knowledge with ticketing tools like Service Desk,Jira..etc
* Knowledge of any two Databases from (Times Ten, Couch Base, Gridgain, Mongo

DB)
* Knowledge of automation using Ansible
* Strong knowledge of the ISO-OSI Networking Protocols (Layer3 to Layer7) - Switching, Routing, Load balancing and, a base knowledge of TCP/IP, and application protocols like HTTP/HTTPs and DNS.
* Working knowledge with Linux (any of Unix flavors like CentOS, Red Hat)…