Mac Support
Job in
Allen, Collin County, Texas, 75013, USA
Listing for:
TechDigital Group
Full Time
position
Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
Mac Support
Under the supervision of the Regional Field Service Manager, install, configure, service, and maintain information technology systems and applications on a Mac Device. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. This is an onsite role that requires strong people and communication skills, along with a solid background in Mac workstation support.
Minimum 3 years of work experience. The individual must be able to work alone and within a team. The ability to follow defined processes and carry out various operational tasks is essential. A strong ability to troubleshoot and isolate Level 2 issues related to either Mac Hardware or Software environments is required.
Advanced experience in MAC Operating systems is necessary. Candidates should also have knowledge of all Windows-related hardware and software issues. Strong experience in JAMF is preferred.
Roles and Responsibilities:Setup and configuration of all MAC OS systemsKnowledge in Zero Touch Deployment for MACsProvide 2nd Level Software SupportKnowledge of JAMFExperience with JAMF self-service management and command lineImaging and reimaging of MAC laptops to the latest OS versionDiagnosing and troubleshooting MAC related OS and hardware problemsPerform software installations on all Apple devicesSmart Hands ActivitiesProvide remote support for users traveling or at homeProvide VPN support on Mac devicesProvide accurate asset information within the ticketing system to ensure an accurate asset databasePerform refresh of end-user devices in alignment with refresh schedulesAssist with Mac inventory activities as required weekly and monthlyProper documentation of end-user issues within Service NowBackup and restoration of end-user dataCreate, modify, and maintain MAC processes and policiesMaintain an incident/IMAC resolution/closure rate of 5+ tickets per dayAbility to work in Active Directory for Windows if neededAbility to work within Service NowStrong ability to interact with customersPrimary skills:
Mac Support, Jamf, VPN, Service Now
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