NOC Technician II; Ciena- Network Operations

NOC Technician II (Ciena)- Network Operations

Join to apply for the NOC Technician II (Ciena)- Network Operations role at Omni Fiber

Preferred Locations:
Port Clinton, OH / Columbus OH / Allen TX

• 40% Monitoring, troubleshooting, repair, and documentation of network incidents and escalations from lower tiers of support
• 30% Provisioning/deprovisioning of network elements and customer circuit services
• 10% Maintenance of the operational network including monitoring and controlling work of other teams/vendors during maintenance windows
• 10% Develop structured procedures for Tier 1 triage and repair of repetitive network issues
• 10% Other technical work as directed

• Minimum 2 years of most recent experience in a service provider network operations center (NOC) directly troubleshooting and repairing network elements in a Tier 2+ or equivalent role
• Fiber PON / DSL or Cable broadband NOC experience is required
• Experience configuring, monitoring, and troubleshooting service provider networks, residential fiber broadband services, and commercial ELAN/ELINE virtual circuits
• Track record of self-motivated study and advancement of technical skills in their current role

• Configuration and troubleshooting of routing and switching technologies in common use in service-provider networks
  • BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, ISIS-SR / OSPF-TE, Service Provider Switching (QinQ, L2
    
    VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
  • Cisco Service Provider / IOS-XR routers and switches or equivalent devices w/ IOS style CLIs
  • Fiber OLT/ONT/ONU PON platforms and technologies
  • Metro Ethernet ELINE/ELAN circuits, EIA/DIA circuits, NIDs, and optics
• Physical ethernet/fiber/power/rack and cabling practices in a data center, professional office, or service provider environments
• Accurate and timely execution of common technical support and incident management processes, including ticketing, method of procedure (MOP), customer support, documentation, notification, and change management procedures
• Customer service, team, and speaking skills
  • Fluency in English is required (fluency in any 2nd language desired)
  • Conflict resolution, empathy, and de-escalation during difficult customer interactions
  • Ability and patience to explain and relate technical topics to non-technical people
  • An always-helpful positive attitude
• Broadband customer troubleshooting and current or prior technical or field support skills
  • Knowledge of TCP/IP and the common applications of the Internet (DNS, DHCP, HTTP, etc.)
  • Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
  • Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus) and physical cabling
  • Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
  • Familiarity with the concepts and implementation of subscriber provisioning for broadband services
• Self-motivated to learn and advance their skills in service provider network engineering, technologies, and practices
• Candidates will be required to obtain and maintain Ciena CRS and MEF / Ciena CE certification as part of their job role

• Experience on Cisco, Juniper, and/or Ciena Routing and Switching equipment in a service provider MPLS environment providing commercial DIA/EIA/ELINE/ELAN and MEF-compliant virtual circuits to customers
• Experience on Ciena routing and switching and PON element management systems such as MCP, Navigator, and MCMS
• Any of the following technical certifications are desired:
  • Ciena CE-A/CE-P and/or CRS-A/CRS-P/CRS-C
  • Cisco CCNP-SP or higher (Service Provider tracks)
  • Juniper JNCIS-SP or higher (Service Provider tracks)
  • Nokia NRS-I/II or higher
  • Metro Ethernet Forum (MEF)
  • Equivalent professional-level service provider certifications from any other vendor
• Familiarity with internet caching technologies and CDNs
• Familiarity with common service provider level security threats and mitigation methods
• Knowledge of Windows / Linux system administration and common administration tasks
• A working knowledge of programming or scripting languages