Network Operations Center Technician

We are seeking a NOC Technician to support network operations and technical support for 9-1-1 call-handling systems. This role focuses on network monitoring, troubleshooting, incident response, and outage support to maintain the stability and reliability of critical telecommunications infrastructure.

The ideal candidate has strong IP networking knowledge, hands-on troubleshooting experience, and the ability to respond to network incidents within established SLA timelines.

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Coordinate with field technicians and engineers.
• Maintain records of outages and quality control.
• Execute incident response for remote/cloud operations.
• Manage Service Now Incident, Change, and Problem Management.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within SLA timelines.
• Collaborate with SMEs for complex troubleshooting.
• Provide customer-facing support via phone, email, and portal.
• Communicate with stakeholders during service-impacting events.
• Manage vendor tickets effectively.

• Strong knowledge of IP networking and protocols.
• Experience with network monitoring tools.
• 1+ years troubleshooting IP connectivity and hardware errors.
• Proficiency in VPN, BGP, MPLS, SIP.
• Ability to interpret network diagrams (e.g., Visio).
• Strong analytical and documentation skills.
• Ability to perform under pressure and respond quickly.
• Experience in Network Operations or Telecom.
• Certifications:
  
  Network+, Cisco CCST/CCNA.
• ITIL Certification.
• Experience with AWS Cloud surveillance.
• Experience in a Call Center or NOC environment supporting 24/7 operations.
• Preferred software proficiency:
  Service Now.

Candidates must be comfortable working onsite and supporting critical network operations in a fast-paced environment.