Transformational Automation Strategist; Mid - Senior Level

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17605

Team

Information Technology

Working Time

Full-Time

Position Type

Regular

Travel Requirements

5%

Workplace Type

Hybrid

Preferred Location

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

In this role you will create a strategy for prioritizing and developing technical automations for streamlined business processes according to corporate strategies, business needs, and technological scalability. Leads innovative technology solutions for automation. Works comfortably within an agile framework to ensure that outcomes are smart, flexible, and centered around the user experience. Involvement lasts from concept through production release and stabilization.

This is a Hybrid position and candidates must live within approximately a 70-mile radius of our office location in Allen, TX and will be expected on-site once a week.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Creates a strategy for prioritizing and developing technical automations for streamlined business processes according to corporate strategies, business needs, and technological scalability.
• Proactively engages with representatives from various business units to transform process maps from current state to a future state of automation readiness.
• Produces process maps for global/enterprise interactions, standardizing and connecting segregated department-level processes into the joint enterprise process framework.
• Determines for the overall framework which processes/portions of processes are best suited to which methods and controls to achieve the desired outcomes and productivity gains (AI, IPA, OCR, RPA, ML, NLP, Orchestration, Workflow, etc.)
• Produces control processes for levels of autonomy in cognitive control, human-machine interaction, and feedback/feed forward.
• Identifies, designs, and implements AI-enabled tools, processes, and workflows that improve operational efficiency, reduce manual effort, and support scalable business outcomes.
• Evaluates business processes to determine where AI, machine learning, workflow automation, or other emerging technologies can eliminate repetitive work and improve accuracy.
• Partners with business and technology teams to deploy AI-based solutions responsibly, ensuring appropriate controls, testing, adoption support, and measurable productivity gains.
• Monitors implemented AI and automation solutions to validate performance, optimize outcomes, and identify opportunities for continued process improvement.
• Builds the technological enterprise process framework, including the development/configuration of the supporting technologies.
• Develops the standards for maintaining the integrity of the framework within the BAU.
• Orchestrates the flow of complex processes across various business units, platforms or applications. Creates and executes a strategy to incorporate automated testing and safeguarding of connected processes.
• Defines qualitative and quantitative metrics to capture baseline…