Wendys Assistant Manager – WEN Lucas – Lucas; Allen, TX

Summary

Assists the General Manager in managing the operations and staff of a Wendy’s restaurant, including the execution of all Company policies, procedures, programs, and systems. Participates in the achievement of store objectives while following all Company guidelines. Ensures compliance with all federal, state, and local laws and ethical business practices.

Essential Duties and Responsibilities

Sales Goals

• Works with restaurant management team to meet sales goals versus budget and prior year.
• Participates in the execution of national and local marketing programs and new product roll-outs.
• Identifies and communicates sales trends to General Manager.

Managing Cost

• Manages food, labor, and paper costs and other controllable expenses.
• Works with restaurant management team to meet profit objectives.
• Manages labor hours versus labor guide.
• Monitors food preparation, production, and procedures execution.
• Monitors inventory levels and orders products.
• Identifies and communicates profit trends to General Manager.

Human Resources

• Ability to get along with staff and co-workers.
• Ensures the execution of the restaurant’s overall Human Resources programs.
• Assists in processes crew applications and sets up interviews, checks references.
• Maintains an ongoing system for the recruitment, development, recognition, and retention of store management and crew.
• Manages subordinate store management and crew employees in a manner that maximizes retention and contributes towards the achievement of turnover goals.
• Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.
• Manages and resolves performance issues with subordinate managers and crew, including counseling and disciplining employees using consistent practices and following company policies and state & federal laws.
• Notifies GM of all performance issues with the crew; works with GM to manage and resolve performance issues with the crew.
• Serves as a role model for all employees, trains and coaches subordinate managers in leadership, problem-solving, and other management skills.
• Contributes toward achieving store turnover goals & achieving staffing levels.
• Assists in conducting quality, timely performance feedback and performance appraisals for store crew.
• Ensures compliance with all federal, state, and local employment laws.
• Maintains a work environment in which employees are treated with respect and dignity.
• Follow open door processes.
• Follows all company policies & procedures.

Quality, Service, and Cleanliness

• Ensures Sparkle certification is maintained by the execution of Quality, Service, and Cleanliness standards on assigned work shifts.
• Trains and executes all food safety procedures and ensures compliance with Health Department regulations.
• Interacts with customers.
• Notifies GM and ensures a timely resolution of all customer complaints.
• Utilizes service times to determine efficiency.
• Performs Manager Walk for all areas of the entire store when acting as the MIC, addresses and resolves any safety/cleanliness issues.

Training

• Executes Crew Orientation and Training system.
• Executes specific training as requested or needed to resolve problems.
• Executes positional training and cross-training to achieve operating standards.
• Offers feedback, intervention, and coaching to crew; initiates corrective action with the crew as appropriate.
• Trains and utilizes established store standards and systems.
• Trains crew employees regarding operational changes and new products.
• Trains crew members in customer courtesy, how to maintain store cleanliness during shifts, and how to respond promptly to customer needs.
• Performs responsibilities of the Safety Marshal if appointed for the position.
• Audits and reviews systems, checklists, and work habits to ensure personnel are demonstrating desired behaviors.

Operations

• Ensures proper execution of Company operating policies and procedures.
• Anticipates and identifies problems and initiates appropriate corrective action.
• Contributes toward continual improvement in SOE, FSE, and other store performance indicators.
• Utilizes approved uniform program.
• Executes store plans and store priorities as identified by GM.

Controls

• Executes…