Service Delivery Project Manager

The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and systems/OSS. The areas of responsibility include overall administration, adherence to timeline budget and scope, risk, project documentation and management reporting.

PM will have a keen focus on meeting/beating expected results in a consistent manner.

Full-time

The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and systems/OSS. The areas of responsibility include overall administration, adherence to timeline budget and scope, risk, project documentation and management reporting.

PM will have a keen focus on meeting/beating expected results in a consistent manner.

• Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule
• Perform routine data collection, organization, workflow & support analysis
• Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner
• Provide customers, the project team, supervisors and stakeholders with written and verbal communications, including project status reports and presentations
• Coordinate, Collaborate and/or Manage project resources in order to meet project deliverables and overall all constraints.
• Issue consistent and regular Project Status updates and reports project sponsor and stakeholders including senior management
• Ability to define workflow for improvements and resolving issues
• Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform “live” Proof of Concept (“POC”) or product business rules, documentation and processes
• Once POC is considered valid, work with Service Delivery Managers to properly “turn over” the product to standard Service Delivery team

• Ability to build and maintain solid working relationships with stakeholders
• Excellent interpersonal skills and ability to communicate with executives, senior management, peers, staff, vendors, and contractors
• Facilitate team and client meetings effectively
• Strong persuasive and communication skills
• Deliver engaging, informative, well-organized presentations
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers’ needs
• Consistently meet or exceed customers’ expectations
• Understand how to communicate difficult/sensitive information tactfully
• Demonstrate a high level of commitment to customers’ success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to influence behavior, motivate others and lead by example
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner
• The will and commitment to win over all obstacles. The personal motivation to succeed

• 7-10 years’ service provider experience in…