Program Supervisor
Listed on 2026-10-18
-
Management
General Management, Operations Management, Healthcare Management, Project & Program Management
Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.
Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”
At the City of Allen, our employees bring the PRIDE values to life:- People First –Prioritizing others
- Respect – Treating everyone with courtesy and dignity
- Integrity – Serving with honesty and trust
- Deliver – Following through and exceeding expectations
- Excel –Driving innovation and continuous improvement
MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov
.
The purpose of this position is to oversee the operations of the recreation division, its staff, and related programs. This is accomplished by supervising assigned staff, analyzing and overseeing the divisional budget, supporting cost recovery goals, monitoring work progress performed by staff, and ensuring facility operations and general maintenance are scheduled and completed. This position provides direction to other employees.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Oversees the operation of the recreation facility, its staff, and associated programs by managing the budget for facility programs and personnel, ensuring the quality of recreation and fitness programs, establishing and upholding policies and procedures, and enhancing the members and guests experience. Additionally, developing annual strategic action plans for programming, marketing and sales to meet budgetary objectives.
- Leads personnel management by overseeing the hiring process, including selecting candidates and conducting interviews for open positions. Provides comprehensive training and fosters a positive work environment. Regularly evaluates staff performance through performance reviews, facilitates staff meetings, creates schedules, and supports staff in meeting expectations. Addresses staff concerns and suggestions and administers disciplinary actions when necessary.
- Manages the recreation/fitness division budgets to achieve cost recovery by optimizing revenue and controlling expenses. Reconciles financial transactions and records, processes and approves refunds, monitors payroll activities for staff and contract employees, and maintains inventory. Manages and remedies the divisions' pricing of services, revenue performance, and expenses to meet forecast goals as necessary.
- Oversees the development of facility programs by generating program descriptions, recruiting instructors, developing programming schedules, reviewing instructor contracts, and supervising recreational activities and sports leagues. Ensures accurate and timely program data entry for brochure periods.
- Ensures the maintenance of a clean and orderly facility, ensuring all equipment is in proper working order. This includes procuring preventative and repair maintenance services for the facility and its equipment.
- Ensures customer service by addressing and resolving complaints from the public, makes discretionary decisions regarding…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).