Supervisor Shift Lead - Allen Store

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Overview

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff. Goodwill prides itself on an engaging and welcoming work environment, where core values of Respect, Commitment, Improvement, and Integrity are demonstrated daily.

Summary

Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities.

Essential Functions/Duties

• Ensures 100% world-class customer service.
• Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.
• Handling and processing of incoming donation flow in and out.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Ensures statistical counts (e.g., donor counts, apparel hang, rotation count) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits per policies.
• Performs assigned duties within the framework of Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill Dallas.
• Attends in-service and related training as assigned by the Team Leader.
• Performs other duties as assigned by the Team Leader.

Additional Functions/Duties

• Perform other duties as assigned by the Assistant Team Leader.

Qualifications/Competencies

• Experience in a business setting preferred.
• G.E.D or high school diploma preferred.
• Basic computer skills
• Ability to read, write, speak and understand the English language

Education and/or Experience

High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability

Level 3:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities

This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority

No Purchasing Authority

SPECIAL CONDITIONS OF EMPLOYMENT

Physical and Environmental Requirements:

• Regularly lift and/or move up to 40 pounds and occasionally up to 100 pounds with assistance.
• Vision abilities required: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Standing and walking for long periods.
• Moderate noise level in the work environment.

Language Ability

Level 3:
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

EEO Statement

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Non-profit Organizations
• Retail
• Warehousing and Storage

Note:

This description retains core information from the original posting and removes extraneous elements not pertinent to the role.