Supervisor, Retail, Retail & Store Manager

Kate Spade New York has always been colorful, bold, and optimistic. Since its launch in 1993 with a collection of six essential handbags, we design extraordinary items for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. We are a global lifestyle brand that celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The successful individual will leverage their proficiency in retail to…

• Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats and drive the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi‑task and prioritize
• Minimum 2–3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides actionable feedback to others; faces people problems; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without the total picture.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is top performer; very bottom‑line oriented.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds rapport and constructive relationships.
• Learning on the Fly
  :
  Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement.

• Strategic Agility
  :
  Sees ahead clearly; anticipates future consequences; creates competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks and assignments; holds frequent development discussions.
• Building Effective Teams
  :
  Blends people into teams; fosters morale and open dialogue; creates a feeling of belonging.

Kate Spade is an equal opportunity and affirmative action employer. All employment…