Sales Representative

Position: Sales Representative I

Description Company Introduction

At Monkey Sports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, Monkey Sports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining Monkey Sports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the Monkey Sports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

The Sales Representative I is responsible for executing outbound and online sales activities within one Monkey Sports product category (e.g.,
hockey, goalie, baseball/softball, or lacrosse). This role focuses on lead conversion, customer engagement, and supporting corporate sales initiatives while developing subject matter expertise in a defined product area.
This position is for a Hockey Category Sales Representative.

Requirements Essential Job Functions Outbound & Online Sales Execution

• Conduct outbound outreach to prospective and existing customers via phone, email, SMS, and chat.
• Convert inbound and outbound leads into successful sales opportunities.
• Support online sales functions, including customer inquiries, product recommendations, and order assistance.
• Maximize sales potential by upselling, cross-selling, and recommending complementary products.
• Assist in moving aged inventory as directed by Sales leadership.

Customer Engagement & Relationship Building

• Deliver a professional and positive customer experience during all interactions.
• Develop and maintain strong relationships with assigned accounts and prospects.
• Provide timely and accurate information about products, pricing, promotions, and availability.
• Escalate complex issues or high‑value opportunities to the Sales Supervisor.

Campaign & Team Support

• Execute campaigns and promotions assigned by Sales leadership.
• Follow established scripts, playbooks, and outreach strategies.
• Support teammates by sharing customer insights and best practices.
• Participate in team meetings, training sessions, and performance reviews.

Reporting & Process Adherence

• Accurately document all sales activity and customer interactions in the company CRM system.
• Meet or exceed daily, weekly, and monthly sales activity and revenue targets.
• Adhere to company policies, procedures, and ethical sales standards.
• Provide feedback on customer responses, product trends, and sales opportunities to the Sales Supervisor.

Additional Responsibilities and Requirements

• Support category‑specific promotional initiatives.
• Maintain knowledge of core Monkey Sports products and current inventory.
• Participate in continuous product training and CRM skill development.

Qualifications, Education, and Experience

• 1–2 years of customer service, retail, or inside sales experience preferred.
• Strong verbal and written communication skills.
• Ability to build rapport quickly and professionally.
• Familiarity with CRM systems preferred.
• Interest in sporting goods and product knowledge in one category preferred.

Cognitive and Physical Demands

• Ability to meet high call, email, and outreach volumes daily.
• Strong multitasking skills with the ability to manage multiple leads and opportunities at once.
• Attention to detail in documenting customer interactions and processing orders.

Working Conditions

• Primary work location:
  Monkey Sports HQ – Allen, TX.
• Standard 40‑hour workweek, with occasional extended hours during peak sales periods.
• Office‑based role with heavy computer/CRM use and frequent communication with customers.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k with Employer Match
• Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance
• Emp…