Sales Representative II

Description

At Monkey Sports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, Monkey Sports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining Monkey Sports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the Monkey Sports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

The Sales Representative II is responsible for driving outbound and online sales across Monkey Sports products, with a primary focus on their specialty category (e.g., hockey, goalie, baseball/softball, or lacrosse) while beginning to learn and assist with sales in additional categories. This role takes ownership of customer orders and meetings in their core category and supports more complex, multi-item, or multi-category opportunities as they develop.

This is a mid-level sales role with increased responsibility for revenue generation, product knowledge, and customer relationship management.

Requirements

• Conduct outreach to new and existing customers via phone, email, SMS, and chat.
• Take customer orders and meetings primarily within their specialty category, including quoting, sizing, and product selection.
• Convert inbound and outbound leads into successful sales opportunities.
• Begin to learn and assist with sales in other Monkey Sports categories, supporting multi-category orders and cross-selling when appropriate.
• Maximize revenue through upselling, cross-selling, and recommending complementary products.
• Assist in moving aged or promotional inventory as directed by Sales leadership.

• Develop and maintain strong relationships with repeat and higher-value customers in their specialty category.
• Provide accurate and detailed information on products, pricing, promotions, and availability.
• Support more complex orders and assist customers with multi-item or multi-category needs.
• Escalate large-scale, custom, or highly complex opportunities to the Sales Supervisor or Sales Manager as appropriate.

• Execute campaigns and promotions assigned by Sales leadership within their category and, as needed, across other categories.
• Follow established scripts, playbooks, and outreach strategies while adapting them to customer needs.
• Share customer insights, trends, and feedback with the sales team.
• Participate in team meetings, training sessions, and performance reviews.

• Accurately document all sales activity, quotes, orders, and customer interactions in the company CRM system.
• Meet or exceed weekly and monthly sales activity and revenue targets.
• Adhere to company policies, procedures, and ethical sales standards.
• Provide feedback on customer responses, product trends, and sales opportunities to the Sales Supervisor.

• Support advanced outreach programs and targeted contact lists within and beyond their primary category.
• Track and manage follow-up schedules for open quotes and opportunities.
• Coordinate with Sales Admin to ensure accurate order processing and timely fulfillment.
• Participate in product knowledge training for additional categories.

• 1+ year inside sales or customer engagement experience required.
• Demonstrated expertise in at least one Monkey Sports product category.
• Willingness and ability to learn and assist with sales in additional categories.
• Familiarity with CRM systems (Hub Spot, Salesforce, or equivalent) preferred.
• Strong communication,…