Field Service Technician

The Field Service Technician provides hands-on technical expertise, both proactive and reactive, to ensure safe, reliable, and high-quality service on client equipment. This role requires strong technical skills, customer-focused communication, and the ability to perform independently in demanding environments. If you’re a skilled technician who thrives in the field and values safety, quality, and customer satisfaction, this role offers the opportunity to make an immediate impact.

Apply today!

Travel: Yes, 80% within the US

• Perform field service activities including preventative/routine maintenance, installation, calibration, and emergency support on low-, medium-, and high-voltage power systems.
• Troubleshoot and repair Point Eight Power and competitor equipment including breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
• Apply advanced troubleshooting, root cause analysis, and electrical control maintenance practices, including arc-resistant systems and field surveys.
• Provide technical expertise and customer education on maintenance solutions with minimal supervision.
• Support and mentor junior technicians under guidance of senior field service staff.
• Deliver safe, high-quality work by following all safety standards and providing emergency on-call services when required.
• Collaborate with Engineering, Production, and Sales teams to ensure accurate service estimations, cost reductions, and parts recommendations.
• Participate in continuous improvement initiatives and uphold company standards for quality and customer satisfaction.

Education/Certifications

• High School Diploma/GED Required.
• Must reside in Louisiana, Texas, Alabama, or Mississippi (Required).
• Technical diploma in Industrial Electrical, Maintenance, or related field preferred.
• EGSA Certification preferred.

Experience

• 4+ years’ experience in installation, testing, maintenance, or reliability of generators, governors, regulators, or switch gear.
• 4+ years’ experience in power generation, utilities, oil & gas, marine, or energy industries.
• Strong background in electrical controls (required).
• Engineering or PLC programming experience (preferred).

Knowledge, Skills & Abilities

• Customer Service: Skilled in assessing needs, solving problems, and ensuring satisfaction.
• Technical Expertise: Strong troubleshooting of electrical/mechanical systems and controls.
• Equipment Maintenance: Knowledge of Point Eight Power and competitor products.
• Controls & Design: Familiar with PLCs (Allen-Bradley, Quantum, Premium), relay programming (Basler, Multilin, Sepam, Woodward, etc.), and communication protocols (Modbus, Ethernet, Fiber Optic).
• Mechanical/Electrical Tools: Proficient with multimeters, wrenches, drills, wiring tools, and soldering.
• Software: Proficient in Microsoft Office Suite; experience with GE, Allen-Bradley, Siemens, Woodward devices.
• Safety Compliance: Commitment to safety practices and regulatory compliance.
• Communication: Strong verbal/written skills to interact with clients and produce reports.
• Math: Intermediate skills in calculations, proportions, and measurements.

• Valid driver’s license with a clear record (past 7 years).
• Liability insurance.
• TWIC and valid Passport (required).
• Firefighting, scaffolding, first aid, and CPR certifications.
• Ability and willingness to travel extensively, including internationally.
• High School Diploma/GED Required.
• Must reside in Louisiana, Texas, Alabama, or Mississippi (Required).
• 4+ years’ experience in installation, testing, maintenance, or reliability of generators, governors, regulators, or switch gear.
• 4+ years’ experience in power generation, utilities, oil & gas, marine, or energy industries.