Billing Specialist II

Billing Specialist II

We are looking for a Billing Specialist II to support billing operations and process excellence for a long-term contract opportunity in Allentown, Pennsylvania. This role is ideal for someone who can interpret complex billing scenarios, strengthen operational controls, and serve as a knowledgeable resource for cross-functional teams. The position focuses on improving accuracy, resolving issues efficiently, and helping the organization refine billing-related workflows and communications.

Responsibilities:

• Analyze complex billing issues, identify underlying causes, and recommend effective solutions that support accurate and timely processing.

• Act as a knowledgeable resource on billing operations and meter-to-cash activities, helping team members build a stronger understanding of end-to-end processes.

• Document business workflows, system usage, and operational procedures in a clear and organized manner to support consistency and compliance.

• Review control reports and operational data to detect discrepancies, determine root causes, and drive issue resolution.

• Introduce and refine process controls that improve billing accuracy, reduce risk, and strengthen overall operational performance.

• Provide guidance, training, and day-to-day support to colleagues by sharing best practices and process knowledge.

• Correct account-level data issues so billing activities can move forward without unnecessary delays.

• Respond to questions from internal departments, customers, and external partners while maintaining strong working relationships.

• Partner on process improvement initiatives by defining requirements, supporting testing, mapping workflows, and helping implement billing-related changes tied to regulatory or business needs.

• Prepare business communications, contribute to business case development, and lead meetings or presentations for stakeholders across departments and external agencies.