Patient Access Rep

In addition to the primary registration duties, the Patient Access Rep will provide support to management as it relates to daily operations and meeting departmental goals across all Patient Access areas and facilities. The Patient Access Rep must provide a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer service as a representative of the HDS Patient Access Team.

Creates accurate and thorough registration for outpatient visits. Secures appropriate signatures, financial information and documents for treatment and billing purposes. Interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer service.

• High School Diploma or equivalent.
• Ability to type at least 35 wpm.
• Familiarity with medical terminology, preferred.

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be adept at multi-tasking.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be able to utilize a copy/fax machine, phone system, etc.
• Able to build productive relationships with all contacts.
• Typing skills of 50 words per minute minimum.
• Will be required to learn and work with multiple software/hardware products during an average workday.
• Must possess excellent verbal and listening communication skills.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations.
• Ability to work calmly and accurately in stressful situations.
• Excellent customer service skills.
• Professional in actions and appearance.

• Assuring general workflow is maintained for home department.
• Ability to work efficiently and accurately at different HDS facilities Assist with call-offs.
• Trainer for home department for new employees Assist with Cerner conversion for onboarding facilities.
• Be liaison for Patient Access when management is not available in meetings.
• Will be required to learn and work with multiple software/hardware products during the course of an average workday.

• Registration and Account Creation.
• Enter patient into system via face-to-face interactions or documentation sent with patient from other facilities.
• Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.
• Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.
• Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required.
• Captures correct primary care physician.
• Records patient e‑mail address when available for enrollment to patient portal and/or applicable surveys.
• Tear down and assemble ED charts
  -ER only.
• Contact MSO (Mobile Screening of Ohio) for any workman’s compensation patient’s needing testing for work related injuries. ER only.
• Memo all pertinent information regarding demographics, billing, and insurance into Cerner Registration.
• Comprehensive knowledge of the following systems: MPAC, Cerner (First Net), Ault Works/Systoc, Optum, AHIQA.
• Deliver Important Medicare information to Medicare patients being admitted as Inpatient or Observation status. Obtain signature showing that you…