Retail Thrift Store Manager

Store Manager:
Goodwill Industries of Greater Cleveland & East Central Ohio
Location: Alliance, OH |
Pay: 55-60k |
Type: Salary, Full-Time

Join us in making a meaningful impact in Alliance, Ohio! Help lead a Goodwill store. As a store manager, you'll plan and direct all phases of store operations to achieve sales and profitability goals while controlling costs. Store managers are also responsible for creating a positive and desirable work environment. You'll also establish the store as a community partner by building relationships with customers.

At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

• Oversee daily store operations, staff scheduling, and the collection, processing, and pricing of donated goods
• Recruit, coach, evaluate, and develop your team, and handle day-to-day employee relations
• Manage cash operations and transaction accuracy, and handle customer disputes and exchanges
• Approve employee time and manage attendance in agency software, and partner with HR on policy issues
• Build a pipeline of internal talent for store leadership, working with the Regional Director
• Ensure compliance with retail, safety, and security policies and CARF standards, and model safe work habits
• Maintain the building and property, and oversee merchandising
• Review store metrics and performance data, and use them to drive improvements and growth
• Build relationships across departments, and deliver world-class customer service
• Lead the team in the "You Changed a Life" campaign

• 2+ years of external management experience, or 1 year of internal management experience
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment, problem-solving, and delegation skills
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Able to identify different shades and tones of color
• Computer experience
• Bachelor's or associate degree in business management preferred
• First aid and CPR certification required (can get certified after hire)
• Valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.