Customer Service Representative

Description

PTC is a leading manufacturer and marketer specializing in welded and cold-drawn mechanical steel tubing, tubular shapes, OCTG, Line Pipe, Pressure Pipe, Chrome bar, as well as precision parts and assemblies for diverse industrial applications. We at PTC value our employees’ health and wellness. We offer the following:

• FREE Healthcare
• HSA option
• Dental
• Vision
• Life Insurance
• Dependent & Spouse Life Insurance
• Long Term Disability
• Cancer & Critical accident coverage
• 401K plan with company match
• Referral Bonus
• Annual college scholarship available for children & grandchildren of PTC employees
• Tuition Reimbursement eligibility

PTC Alliance has a vacancy for a self‑motivated, action oriented, and experienced Customer Service Representative in Alliance, OH. The Customer Service Representative will play a vital role in engaging and building strong relationships with our customers.

At PTC Alliance, we recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovations, and new solutions for a better tomorrow.

• Your personal strengths will empower you to succeed and make an impact from day one.
• You will be inspired to learn and grow, and to get the support you need to identify and achieve your career aspirations.
• Your contributions will not only meet the challenges of our customers, but help them propel their industries forward.
• You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference.

• Provide accurate and timely pricing and product support to customers and outside sales personnel. This would include lead times, pricing, confirmation of purchase orders, manufacturing status developments, changes, etc.
• Log quote wins and losses documenting relevant feedback regarding pricing, competitive market information, or other factors.
• Assist outside sales personnel in reviewing and quoting new and renewal business.
• Keep outside sales representatives informed on progress developments, regarding sales opportunities and proposals.
• Initiate follow‑up calls on pertinent inquiries or developments.
• Work with appropriate staff for proposals and RFQ’s.
• Assist customers with claim and invoicing issues.
• Continually learn — both taught on the job and self‑led to build expertise in the field.
• Facilitate sales team and customer meetings, as necessary.
• Perform other duties as required.

Expectations for This Role Include

• High school diploma or equivalent required, post‑secondary preferred.
• A minimum of 1‑3 years of experience in sales or customer service required.
• Excellent interpersonal and communication skills, including written.
• Ability to work with all levels of employees, customers, clients, etc.
• Must be detail‑oriented and possess the ability to multi‑task.
• Ability to creatively and proactively problem‑solve.
• Professional and dependable.
• Must be adaptable and able to understand varying customer needs.
• Strong proficiency using Microsoft Excel preferred.
• Familiarity with SAP or Oracle a plus but not required.

PTC Alliance Holdings Corp. is a global leader in the production of Drawn Over Mandrel (DOM) and Electric Resistance Welded (ERW) steel tubing. With nine manufacturing plants competitively located in the Midwestern regions of the United States, PTC Alliance has access to a copious number of markets.

PTC Alliance has sales domestically and internationally, including markets in Mexico, the United Kingdom, India, and South America. Products in these regions include chrome rod, formed tube, and fabricated steel modules. Additional marketplaces include automotive, truck, construction, and agricultural equipment.

PTC Alliance offers an outstanding compensation and benefits package for the Customer Service position, including company matching 401(k) with immediate vesting schedule, medical insurance (including an HSA option), dental, vision, life insurance, short‑ and long‑term disability, health club reimbursement, 100% tuition reimbursement, employee assistance, employee referral bonus program, flexible spending accounts for transportation, medical, and dependent care and, last but not least, Bonus Program eligibility!

• Want to achieve more
• Are proactive about change
• Feel anything is possible with the right effort
• Be a part of an aggressive incentivize program
• Want to control your destiny

…then you need to talk to PTC Alliance for this great opportunity to become part of the Sales & Customer Service team!