Operations Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.

So, as we shape a more resourceful, less wasteful world, we build our careers too.

Our company:
Alfa Laval Switzerland AG, located at Allschwil, is part of the world leaders in the design and manufacture of cryogenic pumps for the liquefied gas industry.

To support us in our growth journey, we are now looking for an experienced Operations Manager to take full end-to-end responsibility for the execution of customer orders, from engineering release and assembly through to final test and shipment.

You will have a team of app 35 people, with 4 direct reports. You will report directly to the Managing Director of Alfa Laval Switzerland AG and be part of the leadership team. You will play a key role in shaping the site's operational strategy, strengthening performance, and driving a culture of accountability, customer focus, and continuous improvement. This role suits a results-driven industrial operations leader who thrives on cross-functional coordination, is comfortable on the shop floor as well as with strategic planning and has a track record of improving safety, throughput, quality, and delivery performance in a discrete or process manufacturing environment ideally within rotating equipment, or a related mechanical/fluid-handling industry.

• Lead and develop the organization through direct-report managers, driving business performance, leadership excellence, and organizational development.
• Drive cross-functional collaboration and remove organizational or process barriers that impact operational performance and efficiency.
• Establish clear vision, plans (short-term and long-term), priorities and KPI to ensure the reliable delivery of products and services at cost, on time, and with quality, in line with customer expectations, code construction requirement and business objectives.
• Assess, prioritize and budget capital investment, technologies, digitalization needs.
• Secure effective and standardized work & SOP (Standard Operating Procedures).
• Anticipate operational risks and bottlenecks and take proactive action to secure delivery performance and customer satisfaction (effective capacity planning, resource allocation, and prioritization across the different operational functions).
• Ensure a strong customer-centric mindset throughout the operations organization & act as a senior escalation point for critical operational issues affecting customers, ensuring timely resolution and clear communication.
• Strengthening the link between customer requirements, quality requirements, engineering execution and production until delivery to optimize design for manufacturability, standardization, modularization, and overall product lifecycle performance.
• Lead and embed a culture of continuous improvement across the organization and implement ALPS methodology (Alfa Laval Performance System) by leveraging Lean, Six Sigma, and other operational excellence methodologies to deliver measurable and sustainable improvements.
• Promote structured problem-solving and root-cause analysis to eliminate recurring issues and prevent rework.
• Build a high-performing organization with clear accountability, strong collaboration, and a shared commitment to customer…