Service Specialist, Healthcare

Contributes to excellent services for persons served by providing leadership in discrete service areas to a program in the areas of activities and recreation, dual disorders, housing, employment, or education.

The essential job duties/responsibilities of the position include but are not limited to the information listed below:

• Assist in implementing treatment programs, including PSTPs and clinical programs. May participate in treatment planning process.

• Provide discrete services to the program with a senior level of expertise in the areas of activities/recreation, dual disorders, employment or education.

• Develop, plan, implement, and evaluate the effectiveness of the specialized services under the direction of the supervisor.

• Implement service plan interventions with persons served.

• Provide direct training and support (instruction, assistance, modeling, and reinforcement) for persons served in the specialized skill area (activities/recreation, dual disorders, employment, or education).

• Maintain and update documentation in individuals’ records, program log, and program records.

• Act as an advocate for persons served.

• Communicate verbally and in writing, with co-workers, supervisors, and other services providers and community resources.

• Provide shift coverage for the program, as necessary.

• Attend in-service trainings and staff meetings, as assigned. Assist with the orientation of new staff. Ensure compliance with all internal and external regulatory bodies.

• Comply with all corporate and divisional policies and procedures, including safe work practices, worker’s compensation, universal precautions, and exposure control.

• Perform other related duties, as required.

Knowledge and Skills:

• Knowledge of formal and informal assessment practices

• Knowledge and use of crisis intervention techniques

• Excellent organizational and writing skills

• Knowledge of documentation requirements and regulations

• Knowledge and use of different learning and communication styles

• Participatory skills, collaborative skills, teaching skills

• Knowledge of psychiatric or developmental disabilities and habilitation

• Knowledge of empowerment, self-advocacy, and peer support techniques

• Knowledge of participatory planning techniques

• Ability to work independently and as part of an interdisciplinary team

• Ability to work in a professional and confidential capacity

• Knowledge of personal computer applications and equipment

• Sensitivity to cultural, religious, racial, disability, and gender issues

• Knowledge of human, legal, civil rights, community, and other resources

• Knowledge of psychosocial rehabilitation

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut.

For more information about Vinfen, please visit

My Vinfen. My Community. My Job.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:

One to three years’ job-specific experience in human services field. Preferred /Required

Education:

A high school diploma or equivalent is required;
Bachelor’s degree required. In some cases, experience may be substituted for academic training.

Driving Requirements:

Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be…