Receptionist, Customer Service​/HelpDesk

Why Work Here:

Michigan Masonic Home is looking for a talented, compassionate, and hard‑working Receptionist that is eager to serve others. Our team members go above and beyond to serve the residents they care for. Every day Michigan Masonic Home provides exciting opportunities to learn and grow!

Responsible for maintaining appropriate level of customer service for residents, staff, and public. Ensure that communication of information, both internal and external, is maintained at an adequate level.

Job specific duties and responsibilities may vary, but typically include those listed below:

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Answer general information questions from the residents, staff and public.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Responsible for incoming and outgoing mail for residents and staff. Maintain mail machine.
• Provide information to the Adoptive Chapters, Lodges, Bethels, Rainbow Girls and Grand Master. This would include birthdays, anniversaries and when resident passes away.
• Order flowers for hospitalized residents
• Order bereavement flowers for residents' family members who have passed away.
• Receive notification and send letter and sympathy card to family member when a resident passes away.
• Reserve Hospitality rooms
• Maintain newspapers for Residents and sunrooms.
• Maintain the front lobby, including refreshing the coffee.
• Type and update Morning Report.
• Sign residents out and back in when they are leaving campus.
• Distribute information/application packets for Admissions Department.
• Prepare weekly schedule of events with PowerPoint.

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.

Located in the friendly town of Alma, MI, Masonic Pathways Senior Living Services is a not‑for‑profit continuing care retirement community, offering independent and assisted living, short‑stay rehabilitation, skilled nursing, and memory care services.

Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.