Mortgage Loan Operations Specialist

Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers.

Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.

• Process and Maintain Loan Records:
  Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
• Analyze Reports and Reconcile Ledgers:
  Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
• Provide Customer Support and Communication:
  Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.

To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports.

Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.

• 1-3 years job related experience in the following areas: banking operations or a similar role
• Accounting background
• Proficient knowledge of computer programs such as Microsoft Office.
• Lending regulations and mortgage loan documentation

As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.