Technical; Service Support Engineer XRF

Role Overview

A high‑tech customer support role focused on implementing digital services for end customers and providing technical support to a global customer support organization. The position includes training, service documentation, and 3rd‑line technical support, as well as leadership in development projects.

• Lead customer support activities in development projects to secure deliverables with regard to serviceability and reliability.
• Improve reliability through test and diagnostics software, service tooling, and spare‑part definition.
• Create and maintain service documentation, supporting customer‑service processes.
• Drive Lean / Six Sigma initiatives within the customer‑support process.
• Initiate and implement product and process improvements and ensure deployment across the organization.
• Provide 3rd‑line support to local Field Service Engineers to resolve customer issues.
• Develop, execute and continuously improve training courses for Field Service Engineers and customers.

• Affinity with IoT‑related products and deeper knowledge of network design.
• Affinity with hardware, software and computer technology.
• Ability to interpret data and translate it into actionable solutions.
• Experience developing and implementing new services.
• Skill in translating platform requirements from users into product requirements for development.
• Strong communication and interpersonal skills.
• Bachelor’s degree in Electronics, Physics, or a related field.
• Working experience on a comparable level in projects within a high‑tech environment.
• Willingness to travel.

• Greenbelt or Black Belt Certified Line

Employees receive a comprehensive induction programme followed by ongoing in‑house, on‑the‑job, and external training to enhance skills, knowledge and performance. The company values entrepreneurship and offers real career possibilities within a growing organisation.

We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive, equal‑opportunity organisation that prizes diversity, and we select the most qualified applicant for each role, making all decisions without regard to race, sex, age or any other protected class.