Customer Fulfillment Representative

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Customer Fulfillment team at our Almere location.

• Function as primary customer contact for the placement and fulfillment of sales orders.
• Responsible for daily interaction and customer inquiries.
• Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
• Communicate any adjustments to customers as well as logistics parties.
• Thorough knowledge of the Company’s customers, products and services.
• Work with customers and account managers to develop relationships that can improve service and increase customer retention.
• Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
• Review invoices on accuracy Invoice review.
• Understanding of the Export Logistics intricacies to be able to provide the best service possible to assigned customers.

• Minimum 3 years of experience in customer service and/or sales function.
• MS office, basic understanding of SAP, CRM and other relevant tools.
• Expands knowledge of current functionality.
• Communicates clearly and articulately when speaking in an individual or group environment.
• Organizes thoughts with ability to present information in a clear and precise manner.
• Experience in a B2B environment.
• SAP experience required.
• Transporeon experience preferred.
• Professional level communication in English and one additional language is preferred.

• Bachelor’s degree from accredited university, college or business school or equivalent work experience.
• Export Operations Training preferred.

Kraton is proud to be an Equal Opportunity Employer.