Backoffice Sales Specialist

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related

Within Yanmar Marine International Operations, the Order Management team plays a key role in ensuring the smooth execution of customer orders across Europe. From order intake to delivery and invoicing, the team coordinates closely with multiple departments to provide an efficient and reliable customer experience.

The Backoffice Sales Specialist supports the end-to-end order process while driving operational excellence, compliance, and customer satisfaction.

As our Backoffice Sales Specialist, you are responsible for coordinating and executing the complete order-to-cash process. You work closely with customers, Production, Supply Chain, Logistics, Finance, and Sales to ensure orders are processed accurately, delivered on time, and invoiced correctly. In this role, you serve as the operational link among multiple stakeholders and help maintain efficient, scalable operations.

Your main tasks and responsibilities:

Order Management & Customer Support

• Validate incoming customer orders for accuracy, completeness, and compliance with commercial agreements
• Process and maintain order transactions within SAP S/4
  
  HANA
• Manage order changes and coordinate solutions for non-standard customer requests
• Act as the primary operational contact for order, delivery, and invoice-related inquiries
• Proactively communicate order status and coordinate issue resolution with internal and external stakeholders

Production, Supply Chain & Logistics Coordination

• Coordinate order execution with Production, Workshop, Supply Chain, and Logistics teams
• Monitor order progress and proactively address delivery risks or bottlenecks
• Coordinate the availability of parts and materials with internal teams and suppliers
• Manage shipment schedules and transportation arrangements
• Prepare and maintain export, shipping, and customs documentation for international deliveries
• Coordinate reverse logistics activities when required
• Generate and validate invoices, ensuring accurate pricing, quantities, and delivery terms
• Maintain accurate order and transaction records within relevant systems
• Support dispute resolution, credit notes, debit requests, and related investigations
• Assist with internal audits and ensure compliance with operational and financial procedures
• Identify opportunities to improve operational efficiency and service levels
• Support operational projects, system enhancements, and process optimisation initiatives
• Contribute to the continuous improvement of the end-to-end order management process
• Support scalable operations that enable future business growth

The ideal

Backoffice Sales Specialist is highly organised, proactive, and customer-focused. You enjoy coordinating complex processes, working with multiple stakeholders, and ensuring that every detail is managed accurately. You thrive in an international environment and are motivated by delivering excellent service while continuously improving operational performance.

The ideal candidate:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum 3 years of experience in operations, order management, customer service, or order-to-cash processes
• Hands-on experience withSAP S/4
  
  HANAis required
• Professional proficiency in Frenchis a strong advantage
• Strong organisational and coordination skills
• Analytical mindset with the ability to work effectively with operational data and systems
• Experience working with ERP systems and international order management processes
• Proficient in Microsoft Office applications, particularly Excel
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a…