Warehouse & Fulfilment Manager

We’re Greetz – part of the Moonpig Group and the Netherlands’ go-to for heartfelt cards and surprise-filled gifts. Since 2004, we’ve been on a mission to help people connect in the most personal way possible, with thoughtful touches that turn every moment into something unforgettable.

Together with our friends at Moonpig, we’re reimagining online gifting – bringing more smiles, more meaning, and more magic to doormats everywhere. Whether it’s a birthday card with all the feels or a gift that makes their day, we’re here to help people feel closer, no matter the distance.

We’re a passionate bunch, driven by clear values, creative thinking and a love of making people happy. And with big ideas, brilliant colleagues and loads of opportunity to grow, it’s a great time to join us on the journey.

At Greetz, we help people make meaningful connections through thoughtful gifts and surprises. Behind every balloon and gift we send is a team making sure everything runs smoothly.

We're looking for a Warehouse & Fulfilment Manager to lead our warehouse and fulfilment operations in Almere. You'll help our teams deliver great service, maintain high standards and find better ways of working, even during our busiest seasons.

You’ll lead two Team Leads who together support around 40 permanent colleagues across our warehouse and production teams. You’ll also manage workforce planning and work closely with our staffing agency to make sure we have the right support during seasonal peaks.

Reporting to our Head of Operations, you'll play an important role in shaping how we work today and preparing our operations for the future.

We are offering a year-long contract (12 months) initially, with a view to converting into a permanent contract upon successful completion.

• Lead the day-to-day running of our warehouse and fulfilment operations, keeping everything safe, efficient and on track.
• Coach and support two Team Leads, helping them develop their teams and create a positive working environment.
• Take ownership of team performance, engagement and development across approximately 40 permanent colleagues.
• Build a strong partnership with our staffing agency to support flexible staffing during busy periods.
• Oversee the packing of balloons and gifts, making sure orders meet our quality standards.
• Manage warehouse activities, including inbound and outbound operations, ensuring work is accurate and efficient.
• Build and maintain reliable processes that work well throughout the year, including during seasonal peaks.
• Work closely with our Health & Safety team to maintain a safe workplace and improve working practices.
• Identify and address safety risks, encouraging colleagues to share ideas and take an active role in making their workplace safer.
• Support annual budget planning and manage labour costs throughout the year.
• Plan staffing needs using expected order volumes, seasonal demand and available capacity.
• Balance service levels, staffing flexibility, operational capacity and costs while staying within budget.
• Lead improvements across warehouse and fulfilment operations, making processes simpler, more efficient and easier to scale.
• Identify operational bottlenecks and put practical, lasting solutions in place.
• Explore opportunities to improve processes through automation, equipment upgrades and smarter ways of working.
• Partner with Delivery, Product, Finance, Supply Chain and Commercial teams to keep operations aligned with wider business needs.
• Review new products, initiatives and requests to understand how they could work within our operations.
• Share clear, timely operational input so that plans…