Technical Helpdesk Engineer; Lifts

Join to apply for the Technical Helpdesk Engineer (Lifts) role at Perdido Bay United Methodist Church
.

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland, covering Dublin and surroundings.

Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. This role involves call‑out resolution and addressing complex technical issues when a Service engineer cannot resolve them.

• Provide remote and on‑site technical support for Service engineers
• Help in spare part identification
• Support in proximity stock definition for new lifts in service
• Provide 24/7 Connected Services analytics and support by evaluating non‑standard and non‑urgent service needs
• Create and process cases in the Technical Helpdesk tool, prepare quality reports after remote support and/or site visits
• Propose sales solutions to improve equipment reliability, comfort and safety; help sales assess maintainability of equipment before tendering for maintenance contracts
• Train local technicians during site visits and/or deliver scheduled training sessions

• Full electrical qualification
• Experience of work with KONE and non‑KONE equipment
• Good technical understanding of products and service solutions
• Connect Union card
• Excellent health and safety knowledge
• Good team player
• Strong customer skills
• Good written and spoken English

• Excellent salary depending on skills, experience and qualification
• Company Pension Scheme
• Use of a KONE van
• Strong and clear progression programmes, so that you can reach your full potential
• Training opportunities – KONE offers a learning tool that allows you to apply for various courses to increase your knowledge and progression potential

This role is not eligible for visa sponsorship.