Complaints Executive

Complaints Advisor Stafford, Staffordshire Hybrid Working Options £28,000 per annum Full-Time | 12-Month Fixed-Term Contract Safer Hand Solutions are working with a well-established organisation in Stafford to recruit a Complaints Advisor . This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes.

Key Responsibilities Manage and investigate customer complaints through to resolution. Draft professional and empathetic complaint responses. Identify complaint trends and recommend service improvements. Carry out quality reviews and audits. Support Subject Access Requests (SARs). Maintain accurate records and ensure deadlines are met. What We're Looking For Previous experience in complaints handling, quality assurance, compliance, or a customer-focused role. Excellent written and verbal communication skills.

Strong attention to detail and organisational skills. Good IT and Microsoft Office skills. A proactive and professional approach to problem-solving. What's on Offer? £28,000 salary Hybrid Working 25 days holiday plus Bank Holidays Company pension scheme Ongoing training and development Supportive working environment Interested? If you're looking for a new challenge and want to join a respected organisation where you can make a real impact, we'd love to hear from you.

Apply today or contact Sean at Safer Hand Solutions for a confidential discussion.