Head Housekeeper

The Role

The role of Head Housekeeper is to be in charge of the day-to-day operations of the housekeeping department, ensuring standards are maintained and departmental objectives are achieved.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks.

At least one year’s experience in a similar position is preferred.

We are looking for someone who is passionate about hospitality and reliable.

• Oversee daily housekeeping operations, ensuring all rooms and public areas meet cleanliness standards.
• Lead, manage, and motivate the housekeeping team to deliver excellent guest service.
• Ensure high levels of guest satisfaction by anticipating needs and resolving issues promptly.
• Manage maintenance reporting and implement preventative maintenance procedures.
• Recruit, train, induct, and performance-manage team members in line with company standards.
• Plan rotas and staffing levels to meet business needs while controlling labour costs.
• Control departmental budgets, stock, and supplies to minimise waste and manage costs.
• Ensure full compliance with Health & Safety, Fire Safety, COSHH, and legal requirements.
• Maintain hotel security and protect guest and company property at all times.
• Liaise with other departments, attend meetings, and undertake Duty Manager shifts as required.
• Knowledge of Guestline/Reslynx would be useful, not essential as full training will be given.
• Evening work may be required occasionally to support Evening Turndown.

A timeless retreat in Alnwick, Bailiffgate Hotel combines luxury and authenticity, offering an escape where guests can unwind and immerse themselves in the beauty, history and heritage of Northumberland.

The hotel’s site, opposite the Barbican entrance to Alnwick Castle, has a fascinating history and was acquired by the first Duke of Northumberland in 1780.

Bailiffgate has served as a commissioner's residence, a school and now it is being transformed into a luxurious 48-room hotel with a bar and the Motte & Bailey Restaurant.

At Bailiffgate Hotel, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

• Company Pension Scheme
• Preferential Accommodation Rates for Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• 10% discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Staff Uniform provided
• Seasonal Passes to Alnwick Castle
• Share of Service Charges monthly