Customer Service Representative - Alpena Area

Customer Service Representative | Alpena, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you a detail-oriented professional with a passion for excelling as a customer service representative? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We collaborate with leading companies in the Alpena area seeking experienced Customer Service Representatives.

We are building our network of talent in this field across Michigan's manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Customer Service Representative opportunities with manufacturers based in and around Alpena in Alpena County, within about 45 minutes of the city, including Ossineke, Hillman, Rogers City, and Lincoln.

The Opportunity

We partner with manufacturers across the Alpena area seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Usual Responsibilities

• Answer customer questions about order status, lead times, and product availability.
• Coordinate with production and shipping teams to confirm delivery dates.
• Handle order changes, returns, and cancellations according to policy.
• Resolve routine customer complaints and escalate complex issues to a supervisor.
• Prepare quotes and follow up on open quotes with customers.
• Maintain accurate customer records and account notes.
• Send order confirmations and shipping updates to customers.
• Process customer orders and enter them into the order management system.

Recommended Qualifications

• Strong written and verbal communication skills.
• Ability to read order specifications and basic production schedules.
• Comfort working with deadlines and multiple open orders.
• High school diploma or equivalent.
• Two or more years of customer service experience, preferably in manufacturing or distribution.
• Experience with order entry and ERP or CRM systems.

Bonus Qualifications

• Familiarity with inventory and shipping documentation.
• Bilingual English and Spanish.
• Experience handling customer accounts in a B2B setting.
• Associate degree in business or a related field.
• Experience with SAP, Oracle, or similar ERP software.

Job Titles That Should Apply

Order Entry Clerk, Customer Account Coordinator, Sales Support Specialist, Order Management Specialist, Client Services Coordinator, Customer Support Associate, Account Services Representative, Inside Sales Representative

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic - they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters:
Commute, Compensation, Culture, and Career trajectory. Learn more at https://(Use the "Apply for this Job" box below)..

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https:// The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.