Office Assistant

This position provides excellent customer service by courteously answering the phones, answering inquires and maintaining good rapport with all areas requesting/using department services. Perform department duties which include: scanning, scheduling, maintaining departmental records, among other clerical duties

• (50%)
  * Performs all office procedures necessary to process patients for examination as required. This includes:
• Scanning and Transcribing of Orders into Epic
• Verification of Orders
• Verification of appropriate Lab work and prep for exam
• Contacting patients by phone to confirm and or schedule appointments and provide instruction
• Burning patient studies to dvd for outside referral upon request
• (25%)
  * Function as super-users for PACS system, performing daily maintenance of patient files
• (25%)
  * Coordinate add-on exams and patient exam appointments between departments

• Must use standard office and data processing equipment in the performance of daily duties; effectively communicate with patients, physicians, supervisor and co-workers; must understand policy and locate manuals for MSDS, Fire Safety and Disaster Plan.
• Other duties in the department related to the job classification.
• Participated in Continuous Quality Improvement as required by the Health System and the job description.
• Other duties as assigned.

High School Diploma or GED

• One (1) year computer related work experience or additional computer courses required.
• Proficient in using personal computer and word processing systems required.
• Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two years working in a medical office or similar setting preferred.
• Experience in using CD burners, digitizers and knowledge of Picture Archiving and Communication System (PACS) preferred.
• Maintains confidentiality with all patient information and data obtained.
• My Michigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by My Michigan Health.

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
  
  Must follow My Michigan Health blood borne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
  
  May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.
  
  Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.