Collection Specialist

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3 weeks ago Be among the first 25 applicants

This range is provided by TOI TOI USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $28.00/hr

The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

• Correspond with customers that have a past due balance either by phone, email, or mail.
• Send statements or invoices and figure out different payment methods.
• Work with customers to resolve their past due account and update any information that is relevant to billing.
• Keep a log or notes of customers contacted and what was discussed.
• Notify our billing team of any errors and work in house to resolve those errors.
• Work with General Managers and sales to figure out the best approach with certain customers.
• Reduce our overall bad debt risk.

• Finance/Accounting experience preferred but not a must.
• At least 3 + years’ experience in customer service is required.
• Must be able to work in a fast-paced work environment.
• Must be able to operate general office equipment.
• Effective problem-solving skills.
• Ability to handle conflict and resolution.
• Ability to learn a new system relatively quickly.
• Organized and a great note taker.

• Must be able to talk, listen, and speak clearly on telephone.
• Job is primarily sedentary, minimal physical effort/lifting – up to 10 pounds.
• Office environment.
• No travel is required for this job.

Job Type: Full‑time

Pay: $25.00 - $28.00 per hour

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location:

In person

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