Inside Sales Shift Supervisor

WHO WE ARE

Load Up is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! Load Up is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 – 2023).

At Load Up, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions.

• Profit Drives Purpose – Running a profitable business enables us to fulfill our professional and personal purpose.
• Right Shell – We continuously evaluate whether our systems, processes, and people are right-sized for agility.
• Own It – Everyone has a stake in the company and is accountable for their performance.
• Fellowship Matters – We believe there is power in being present and connected as a team.
• Live in Truth – We win the right way through honesty, transparency, and integrity.
• Action Over Words – Intentional action matters more than talk.
• Build to Last – We play the long game and build for long-term success.

As an Inside Sales Shift Supervisor
, you will oversee the real-time, day-to-day execution of Load Up’s Inside Sales operation during assigned shifts. This role serves as the on-duty sales leader, providing live coaching, decision support, and escalation management while ensuring sales standards are upheld.

You’ll act as a critical extension of the Inside Sales Manager by owning floor execution, driving performance accountability, resolving customer issues efficiently, and maximizing revenue opportunities across all operating hours. This role allows senior leadership to stay focused on strategy, growth, and long-term rep development while you ensure excellence on the sales floor.

• Lead and manage the Inside Sales floor during assigned shifts, ensuring smooth operations and strong performance.
• Provide real-time coaching, guidance, and feedback to sales agents to improve conversion, quality, and customer experience.
• Serve as the primary escalation point for complex customer situations, pricing questions, and booking challenges.
• Monitor live performance metrics, call activity, and queue health to maintain service levels and revenue goals.
• Ensure sales processes, scripts, and quality standards are consistently followed.
• Make on-the-spot decisions to support agents and protect customer satisfaction.
• Identify revenue opportunities and coach reps on upselling, cross-selling, and closing strategies.
• Communicate shift performance insights, challenges, and wins to the Inside Sales Manager.
• Support onboarding and ongoing development of sales agents through hands‑on leadership.

• Sales Floor Leader – You thrive in fast-paced environments and enjoy being the go-to leader during live operations.
• Coach & Motivator – You know how to inspire, guide, and hold others accountable in real time.
• Decisive Problem‑Solver – You stay calm under pressure and make confident decisions that balance customer needs and business goals.
• Performance-Driven – You’re motivated by metrics, results, and continuous improvement.
• Clear Communicator – You provide direct, constructive feedback and handle escalations professionally.
• Ownership Mindset – You take responsibility for shift outcomes and lead by example.

• Competitive Pay + Performance-Based Incentives – Earn a strong base with opportunities tied to results.
• Health & Wellness Coverage – Medical, Dental, Vision, and Life Insurance.
• Flexible Spending & Savings – FSA or HSA options to fit your needs.
• Generous Paid Time Off – Time to rest, recharge, and maintain balance.
• 401(k) with 5% Company Match – Invest in your future with company support.
• Employee Recognition Program – Your leadership and impact won’t go unnoticed.
• Monthly Stipends – Extra support for the things that matter to you.
• Referral Bonuses – Get rewarded for helping great people join Load Up.
• Career Growth Opportunities – A leadership role with a clear path for advancement.

Load Up is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.